privacy
Policy

desPhunctional Media's Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by desPhunctional Media anytime you interact with desPhunctional Media, such as when you visit our website, when you purchase desPhunctional Media products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at desPhunctional Media, and we go to great lengths to protect it.

Why we collect personal information
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product and service announcements, special offers, and events that you might like to hear about.

What information we collect and how we may use it
There are a number of situations in which your personal information may help us provide you with better service. For example:

We may ask for your personal information when you're discussing a service issue on the phone with an associate, participating in an online survey or purchasing a product.
When you interact with desPhunctional Media, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; and information relating to a support or service issue.
We also collect information for market research purposes - such as your occupation and where you use your computer - to gain a better understanding of our customers and thus provide more valuable service.
We collect information regarding customer activities on our websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and Internet services are of most interest to them.
We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve desPhunctional Media's services.
When we disclose your information
desPhunctional Media takes your privacy very seriously. desPhunctional Media does not sell or rent your contact information to other marketers.

Within the desPhunctional Media Group
To help us provide superior service, your personal information may be shared with legal entities within the desPhunctional Media group globally who will take steps to safeguard it in accordance with desPhunctional Media's privacy policy.

With our service providers, vendors, and strategic partners
There are also times when it may be advantageous for desPhunctional Media to make certain personal information about you available to companies that desPhunctional Media has a strategic relationship with or that perform work for DesPhunctional Media to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with desPhunctional Media's policies, except if we inform you otherwise at the time of collection. If you are approved for service, your account will be governed by desPhunctional Media and its carrier's respective privacy policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the desPhunctional Media website.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How we protect your personal information
desPhunctional Media takes precautions - including administrative, technical, and physical measures - to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

Integrity of your personal information
desPhunctional Media has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can request a copy of your personal information and your interactions with our sales and support agents by contacting us at the email address below.

Cookies and other technologies
As is standard practice on many corporate websites, desPhunctional Media website uses "cookies" and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications.

If, however, you prefer please disable cookies. Please note that certain features of the desPhunctional Media website may not be available once cookies are disabled.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. desPhunctional Media will not use the information collected to market directly to that person.

In some of our email messages we use a "click-through URL" linked to content on the desPhunctional Media website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

In addition we use scripts to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site. They tell us whether emails have been opened to ensure that we're sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer. We store all of this information in a secure database located in the United States.

Our companywide commitment to your privacy
As we said, desPhunctional Media takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to desPhunctional Media employees and strictly enforce privacy safeguards within the company. In addition, desPhunctional Media supports industry initiatives, such as TRUSTe, to preserve privacy rights on the Internet and in all aspects of electronic commerce.

desPhunctional Media website has links to the sites of other companies. desPhunctional Media is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Privacy questions
If you have questions or concerns about desPhunctional Media's Customer Privacy Policy or data processing, please use the email, info@desphunction.com to contact us.

If you do not want desPhunctional Media to keep you up to date with desPhunctional Media news and the latest information on products and services send us an email to info@desphunction.com stating this. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.

desPhunctional Media may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.

 

Last updated 22 November, 2010

E-mail: info@desphunction.com